Frequently Asked Questions

We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframe: 

USA - Within 2-5 business days

Canada - Within 4-7 business days

Western Europe - Within 5-7 business days

Australia/NZ - Within 5-10 business days

Rest of the World - Within 5-12 business days

These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.

Please contact support@gosums.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact support@gosums.com to check if changes or cancellation are possible, and give the reason you wish to cancel.

Please contact support@gosums.com for any items that have arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without a confirmation from our support team first.

This is a very rare occurrence. We make every effort to accurately represent all designs and products. It's possible you may have an item that is showing a defect, please take a few photos and send them to support@gosums.com for review, along with your order ID.